Shipping Policy
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Orders placed after 5pm, on weekends, or during peak periods may require additional processing time.
Once your order has been processed, you will receive a confirmation email with shipping details.
2. Shipping Times
Estimated delivery time: 8–12 business days after dispatch.
Please note:
- Delivery times are estimates and may vary depending on location
- Delays may occur due to customs, logistics, or high demand periods
3. Shipping Origin
To offer competitive pricing, our products may be shipped from international fulfilment centres.
By placing an order, you acknowledge that delivery times may be longer than domestic shipping.
4. Shipping Costs
We offer free shipping on all orders.
There are no minimum order requirements.
5. Customs, Duties and Taxes
Orders shipped internationally may be subject to customs duties, taxes, or import fees.
These charges:
- Are determined by your local customs authority
- Are the responsibility of the customer
- Are not included in our product prices or shipping costs
6. Order Tracking
Where available, tracking information will be provided once your order has been dispatched.
Please allow several days for tracking updates to appear after shipment.
7. Delays
While we aim to deliver within the estimated timeframe, delays may occur due to:
- Customs processing
- Carrier disruptions
- High seasonal demand
We appreciate your patience and understanding in such cases.
8. Incorrect Address Information
It is the responsibility of the customer to ensure that all shipping details are correct.
If incorrect information is provided:
- We cannot guarantee successful delivery
- Additional costs may apply for reshipment
9. Lost or Undelivered Packages
If your order has not arrived within a reasonable timeframe, please contact us at:
We will investigate the issue and work towards a suitable resolution.
10. Contact Information
If you have any questions regarding shipping, please contact:
LMJT LTD (trading as Fletcher Cooper)
Email: support@fletchercooper.com