Returns & Refund Policy
We want you to feel confident when ordering from Fletcher Cooper. If something isn’t quite right, we’ll do our best to make it right.
30-Day Returns
You have 30 days from the date of delivery to request a return.
To be eligible:
- Items must be in good condition
- Items must not show excessive wear or damage
- Proof of purchase is required
You’re welcome to try your item on as you would in a shop — we simply ask that it’s returned in a reasonable condition.
Simple Returns Process
To start a return, just email:
Include:
- Your order number
- A brief reason for return
- A photo (only if the item is damaged or incorrect)
Our team will guide you through the next steps and provide the correct return address.
Return Shipping
We do not offer free returns.
As we ship directly from our international partners, returns may need to be sent to our fulfilment centre.
👉 This means:
- Return shipping costs are the customer’s responsibility
- Costs may vary depending on your location
We always aim to keep this process as straightforward as possible and will assist you along the way.
Refunds
Once your return is received and inspected:
- Approved refunds are issued to your original payment method
- Processing time: 7–14 business days
If there are any issues with your return, we’ll contact you directly.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.
We’ll resolve this quickly — either with a replacement or a full refund.
Your Rights (UK & EU Customers)
If you are based in the UK or EU, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.
To do this, simply contact us at:
You will then need to return the item within 14 days.
A Note on Returns
We aim to be fair and reasonable with every return. Items that show clear signs of misuse or damage beyond normal handling may not be eligible for a full refund.
Need Help?
If you have any questions at all, our team is here to help.
LMJT LTD (trading as Fletcher Cooper)
Email: support@fletchercooper.com